Privacy Policy

Last updated: September 13, 2024

This Privacy Policy describes how Alien Shop (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase through the Site or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, legal requirements, or other operational reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date when changes are made.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, depending on how you interact with us.

In addition to the specific uses described below, we may use information we collect about you to provide or improve the Services, comply with applicable legal obligations, enforce our terms and policies, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details such as your name, address, phone number, and email address.

• Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information such as your username, password, security questions, and other information used for account security.

• Shopping information such as items you view, add to your cart, save to your account, purchase, review, or otherwise interact with.

• Customer support information including information you choose to provide when communicating with us through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser information, network connection information, IP address, and other information regarding your interaction with the Site.

We may use cookies, pixels, and similar technologies to collect this information.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf.

These may include:

• Companies that support our Site and Services, such as Shopify.

• Payment processors that collect payment information to process transactions and fulfill orders.

• Service providers that use online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information obtained from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to process payments, fulfill orders, send transaction notifications, manage accounts, arrange shipping, facilitate returns and exchanges, and provide other features related to your account.

• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including promotional communications and advertising.

• Security and Fraud Prevention. We use personal information to detect, investigate, and take action regarding potentially fraudulent, illegal, or malicious activity.

• Service Improvement. We may use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use cookies on our Site. Cookies help power and improve our Site and Services, remember your actions and preferences, run analytics, and better understand how visitors interact with our Services.

You can choose to remove or reject cookies through your browser settings. However, blocking cookies may affect your user experience and certain features of the Services may not function properly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, and other reasons permitted by applicable law.

Such circumstances may include:

• Vendors and third parties who perform services on our behalf, including payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

• Business and marketing partners that provide services or advertising.

• Third parties when you direct, request, or consent to the disclosure.

• Affiliates and companies within our corporate group.

• Parties involved in business transactions such as mergers, acquisitions, or bankruptcy.

• Government authorities or other parties when required by applicable law.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites or platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee complete security.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to Access / Know: You may have the right to request access to personal information we hold about you.

• Right to Delete: You may have the right to request deletion of your personal information.

• Right to Correct: You may have the right to request correction of inaccurate information.

• Right of Portability: You may have the right to receive a copy of your personal information in certain circumstances.

• Restriction of Processing: You may have the right to request that we restrict certain processing of your information.

• Withdrawal of Consent: Where processing is based on consent, you may have the right to withdraw that consent.

• Appeal: You may have the right to appeal certain decisions regarding your privacy requests.

• Managing Communication Preferences: You may opt out of promotional communications where applicable by using the unsubscribe option provided in those communications.

You may exercise applicable rights through the privacy or account features available on the Site.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how your personal information is processed, you may use the privacy or support features available on the Site. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside the country where you live.

If personal information is transferred internationally, we will rely on recognized legal mechanisms where required by applicable law.