SHIPPING POLICY

Last updated: September 19, 2026

Thank you for shopping with Luna Confort. We are committed to providing a smooth and reliable shopping experience. Please review the following shipping policy before placing your order.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, promotions, or holidays, processing times may be slightly longer. We appreciate your patience during these periods.

2. SHIPPING TIMES

Estimated delivery times may vary depending on your location and the shipping method available for your order.

Typical delivery times are:

• Standard Shipping: 7–15 business days

• International Shipping: 10–25 business days

Please note that these are estimates and are not guaranteed delivery dates.

3. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, destination, and available shipping method.

Any applicable customs duties, import taxes, or additional fees imposed by the destination country may be the responsibility of the customer.

4. ORDER TRACKING

When available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the order has been dispatched.

5. SHIPPING DELAYS

Delivery times are estimates and may be affected by circumstances beyond our control, including:

• Shipping carrier delays

• Customs processing

• Weather conditions

• Public holidays

• Incorrect or incomplete delivery information

• High shipping volumes

• Other unforeseen circumstances

Luna Confort is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information when placing an order.

If incorrect or incomplete shipping information is provided, delivery may be delayed or the package may be returned to the sender.

If an order has already been shipped, we may not be able to change the delivery address.

7. LOST, STOLEN, OR DAMAGED PACKAGES

Once an order has been delivered to the shipping address provided at checkout, Luna Confort is not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost or arrives damaged, please contact the shipping carrier directly and retain any relevant documentation or evidence.

8. CUSTOMS AND IMPORT DUTIES

For international orders, customs duties, import taxes, or other fees may be charged by the destination country.

These charges are not included in the product or shipping price unless specifically stated at checkout.

Customers are responsible for any applicable customs or import charges.

9. MULTIPLE ITEMS IN AN ORDER

If your order contains multiple products, your items may be shipped separately depending on product availability and fulfillment requirements.

If items are shipped separately, you may receive separate tracking information.

10. DELIVERY ADDRESS

Please carefully review your shipping address before completing your purchase.

Luna Confort is not responsible for delivery issues resulting from an incorrect, incomplete, or outdated address provided by the customer.

11. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will become effective when published.

By placing an order with Luna Confort, you acknowledge and agree to the terms outlined in this Shipping Policy.